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Frequently Asked Questions
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How long does it take to get my DNA test results?Results are typically available within 3–7 business days, depending on the type of test conducted.
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Do I need to fast before a DNA test?No fasting is required for our DNA testing services.
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Do you offer legally admissible DNA testing?Yes, we provide legal DNA testing with a strict chain of custody, suitable for use in court cases.
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Is the DNA collection process painful?No. Mouth swab collections are non-invasive and painless, and blood draws are performed professionally and with minimal discomfort.
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Is Elite DNA Mobile Testing a certified laboratory?Yes, we work with accredited labs that meet all federal and state standards for DNA testing.
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Is in-office DNA testing available at Elite DNA Mobile Testing?Yes, in-office DNA testing is available by appointment only on Sundays and Mondays. Please contact us in advance to schedule your visit, as walk-ins are not accepted.
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Is mobile testing available outside of Texas?Currently, our blood DNA testing is only offered in San Antonio, Texas, and surrounding areas, but mouth swab testing may be available in other locations.
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Can I order a DNA test for someone else?Yes, but you must have legal authorization if the person is a minor or unable to provide consent.
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What services does Elite DNA Mobile Testing provide?We offer mobile DNA testing services, including mouth swab and blood analysis, for various personal and legal purposes.
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How does mobile DNA testing work?Our trained professionals come to your location to collect DNA samples using either a mouth swab or blood draw, depending on the type of test.
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Can I do a DNA test without going to a clinic?Yes, we come to your home, office, or agreed-upon location for sample collection.
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Are my DNA test results confidential?Absolutely. Your privacy is our priority. All information and results are handled with strict confidentiality.
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Is my payment refundable if I cancel my appointment?Yes, if you cancel at least 48 hours in advance, you are eligible for a full refund.
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Is there a deposit required when booking a test?Yes, a non-refundable deposit may be required to secure your appointment, depending on the type of test.
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How do I request a refund?To request a refund, contact our customer service team by phone or email. Please have your order confirmation and appointment details available.
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How long does it take to receive a refund?Refunds are typically processed within 7–10 business days after approval, depending on your payment method.
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Do you offer payment plans?At this time, we do not offer payment plans. Full payment is required before testing services are performed.
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What if I miss my appointment?Missed appointments without prior notice are treated as late cancellations and are subject to the $50 fee.
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Do you offer refunds if the results are not what I expected?No. Refunds are not issued based on results, as the testing process is a scientific analysis that cannot be changed or influenced.
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What happens if I cancel within 48 hours of my appointment?Cancellations made within 48 hours of the scheduled appointment are subject to a $50 cancellation fee, which is non-refundable.
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What forms of payment do you accept?We accept major credit/debit cards. Payment must be made before or at the time of service.
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Can I reschedule my appointment without a fee?Yes, as long as you reschedule at least 48 hours in advance, there is no rescheduling fee.
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Can I do an infidelity test without the other person knowing?We advise you to check your local laws regarding consent and privacy before submitting samples belonging to another person
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Is infidelity DNA testing discreet?Yes. We offer confidential, judgment-free service with discreet sample collection and communication.
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Will the infidelity test identify a specific person?Only if you provide a comparison sample from the suspected individual. Otherwise, the test will detect foreign DNA without identifying its source.
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Can the test show if someone cheated?DNA testing cannot confirm cheating directly, but it can show if foreign biological material is present on submitted items.
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Can DNA testing be used to detect infidelity?Yes. DNA testing can analyze suspicious items (e.g., underwear, bed sheets) for the presence of unknown DNA.
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Can I use saliva or hair for infidelity testing?Saliva is commonly used for comparison, and hair samples may be viable if roots are attached. Contact us for specific instructions.
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How accurate is DNA testing for infidelity?When viable samples are provided, DNA testing is extremely accurate in detecting foreign DNA.
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Do you offer consultations to discuss infidelity test results?Yes. We provide professional support to help you understand your results and next steps.
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What samples are accepted for infidelity DNA testing?We can test items like undergarments, tissues, bedding, condoms, and other personal items for potential foreign DNA.
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How long does infidelity testing take?It typically takes 5–7 business days after we receive all necessary samples.
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Can I request a retest if I’m unsure about the results?Yes, retests can be arranged, although additional fees may apply.
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Will the method of sample collection affect the accuracy?No. Both methods provide highly accurate results when collected and processed correctly.
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How is my DNA sample transported and processed?Your sample is securely sealed and sent to our accredited partner laboratory for analysis.
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What is the difference between a mouth swab and blood DNA test?Mouth swabs collect cheek cells, while blood samples may provide more robust DNA for complex testing. Both are accurate for most purposes.
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Is blood testing safe and sanitary?Yes, we follow all medical protocols and use sterile equipment for every client.
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Where is blood DNA testing available?Blood DNA testing is currently offered only in San Antonio, Texas, and surrounding areas.
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Can I choose between a mouth swab or blood test?In most cases, yes. However, some tests may require one method over the other based on lab requirements.
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Which DNA tests require a blood sample?Tests involving detailed or complex genetic analysis—such as certain health screenings or infidelity testing—may require a blood sample.

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